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Our products are offered for entertainment pleasure
only. Mitchell Enterprises is not responsible for machines
that are used for any other purpose or for machines that have been
altered or relocated to a state whose regulations limit the ownership
of such equipment.
Payment Methods
We are pleased to accept the following forms of payment:
- Visa,
- Mastercard,
- Discover,
- American Express,
- Company Checks
- Cashiers Checks
- Money Orders
- Personal Checks
- Sorry no COD's
Credit card orders must include the expiration date of the card, the
full name listed on the card and their address if different than the
mailing or shipping address.
Mitchell Enterprises does not offer payment
terms or C.O.D. All orders must be paid in full before being shipped.
Minimum order is
$25
Shipping Methods
Please allow about to two weeks for delivery
- Pachislo and Pachinko machines are shipped Fedex-RPS
Ground prepaid
- Accessories are shipped Fedex-RPS Ground prepaid
- $15 fee added for shipments to Canada
Mitchell Enterprises does offer "rush" shipping.
Please inquire by phone if you must have your order rushed.
Special Note about order cancellations on certain
products:
Please note: certain items are
custom built to order, including all Eight Liner Cherry Master machines,
Quarter Pushers and Pot of Gold machines. Once
we have ordered the parts and begun the build process we cannot cancel
your order. Order cancellations
for any reason will result in a 20% cancellation penalty. If you refuse
delivery on a shipped item then you will be responsible for both the
outbound and the return shipping costs plus a 20% penalty. If you
originally paid by credit card then any refunded money must be applied
as a credit to your credit card less a 3% credit card transaction
fee.
How Do I Return My Order?
Please note: certain items are
not returnable including: Items sold on auctions, clearance items,
special order items, items with custom finishes or custom options,
Slot Machines, slot machine parts, Quarter Pushers, Quarter Pusher
Parts, Gamemakers, Gamekings, Toy Taxi and Hot Stuff Cranes, JVL's,
8 liners, 8 liner parts, 8 liner boards, 8 liner Cherry master machines,
Pot of Gold Machines, Pot of Gold Boards,Sweepstakes machines, Phone-Card
Sweepstakes machines Pull tab and Scratch Off tickets, and Pot of
Gold Parts..Regarding these
machines PLEASE NOTE: The operations of these games and the features
therein may be subject to various state, provincial and/or local laws
or regulations. It is not intended to solicit the sale of such games
in any jurisdiction wherein the same may not be lawfully sold or operated.
It is the responsibility of the purchaser to fully investigate the
legal requirements in their own jurisdiction prior to purchase. Mitchell
enterprises, Slotsdirect.com and their employees will not be liable
for any legal action or use prohibitions placed on these machines
after they are sold. ALL SALES ARE FINAL. NO RETURNS NO REFUNDS
under any circumstances whatsoever.
For all other products not mentioned above, Is the item you received
not what you expected? Did it not fit as well as you hoped in your
space or match your décor? Whatever the reason, you won’t be stuck
with an item you cannot use or that you do not want. (Note: If your
item was damaged or defective, see our Damage section below). We are
proud to offer one of the best return policies in the online business.
You may return your purchase for any reason within 15 days of receipt
for an exchange or a refund of the purchase price excluding our shipping
and handling costs and restocking fees. Some of our products are offered
with free shipping, so please be aware that if you return one of these
products our actual outbound shipping costs will be deducted from
your return refund. In addition our items carry a 20% restocking fee
which will be deducted from your refund should you wish to make a
return. If you originally paid by
credit card then any refunded money must be applied as a credit to
your credit card less a 3% credit card transaction fee.No
refunds or returns after 15 days.
Download Return
Request form to get an RA # (return authorization number)
.
YOU MUST CLEARLY SHOW AN RA# ON THE OUTSIDE OF THE PACKAGE OR IT
WILL BE REFUSED AND RETURNED TO YOU. OUR COMPANY WILL REFUSE ALL PACKAGE
DELIVERIES NOT SHOWING AN RA#
Please keep in mind that once an order has shipped, it cannot be canceled.
If you refuse an order, it will then fall under our standard return
policy, where round-trip shipping costs will be deducted from your
refund.
. To return an item:
Using our Standard Return Policy:
- Call 610-715-7900 call or text to get an RA # (return authorization
number) .
YOU MUST CLEARLY SHOW AN RA# ON THE OUTSIDE OF THE PACKAGE OR
IT WILL BE REFUSED AND RETURNED TO YOU. OUR COMPANY WILL REFUSE
ALL PACKAGE DELIVERIES NOT SHOWING AN RA#
- Wrap the package carefully. All returned products must be in original
condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the
address you are provided. This may be our main office or to a distribution
center.
- Save your return tracking number, and if possible, e-mail it to
us so that we can track the return. It is important that you save
the tracking number and that you insure the return package in case
there are any issues during transit.
- Please Note: unless the return or exchange is due to
an error on our part, we cannot refund shipping and handling or
gift wrap charges. We will issue a credit to the credit card used
for the original purchase.If you
originally paid by credit card then any refunded money must be applied
as a credit to your credit card less a 3% credit card transaction
fee.
What If My Order Arrives Damaged?
Inspect your package immediately upon delivery, Our products are well-packaged
to withstand damage during shipping. We double-box many items, and refuse
to carry products that are easily damaged during shipping.
- You need to inspect the packaging very carefully upon arrival. Even
if the package appears only slightly damaged, write "Package Damaged"
when you sign for delivery. This is VERY important. If the package
looks significantly damaged, you need to refuse delivery of the package.
The damaged package will be returned to us and we will send you a
new one. If you refuse delivery, please notify us so that we can expect
the return shipment.
- Before you sign a delivery receipt you have the right to open
the packaging and inspect the shipment for "concealed" damage.
We urge you to do this. The driver will try to talk you out of this
but remember that once you sign for the shipment that it arrived in
good condition, you have waived your right to any future claim for
damages. If the delivery is by USPS or UPS and they leave you a package
that appears to have physical damaged DO NOT OPEN THE PACKAGE, then
notify the carrier that you are refusing delivery and insist that
the come and get the package back from you.
- Once you accept delivery and sign the receipt you the customer
assume all liability for physical damage to the equipment. It
will be assumed that any damage occurred after delivery.
- Once you the customer accept a delivery then you will be responsible
for filing paperwork and collecting any insurance claims from the
carrier.
- Once you have accepted the package and find that parts are missing
or inoperable, please contact us right away and we will ship you the
replacement parts free of charge (other than physical damage). If
we cannot replace the parts, we will have the carrier pick up the
package and we will send you a replacement. All returned products
should be in the original packaging. It may take up to 21 days for
a replacement to be shipped due to production schedules and depending
on the type of equipment.
Our goal is to make buying online easy, safe and efficient.
If you decide you do not want parts or a replacement unit, the item can
be returned under our standard return policy . Please
note: certain items are not returnable including: Items sold on auctions,
clearance items, special order items, items with custom finishes or custom
options, Slot Machines, slot machine parts, Gamemakers, Gamekings, JVL's,
8 liners, 8 liner parts, 8 liner boards, 8 liner Cherry master machines,
Pot of Gold Machines, Pot of Gold Boards and Pot of Gold Parts..
If your item is problematic due to a manufacturer’s defect, we can either
replace the defective part, or if necessary, the entire unit. We stand
behind our products and maintain great relationships with the manufacturers
who produce them. If you are having an issue, please contact us and we
will make every effort to resolve it.
PLEASE NOTE OUR POLICY ON CHARGEBACKS:
- Client understands that Company does
not tolerate chargebacks of any kind and that no chargebacks of
any kind are acceptable.
- Client understands that Company deems
chargebacks as consumer fraud and will proceed to collect by any
means necessary.
- Client is responsible for attorney's
fees, fees for collection agencies or third party intervention if
client charges back or does not pay monies owed.
- If Client charges back without following
proper procedure, client will owe $500 plus chargeback fees plus
amount owed.
- Company will report any outstanding
balances to the three main credit bureaus.
- Company will have the incident reported
to anti-fraud databases, which will prevent any further purchases
on the Internet.
- Company has a chargeback legal department
and WILL file suit immediately if necessary.
- Customers that file chargebacks will
be reported to badcustomer.com
Terms & Conditions are subject to change at any time. Notice is
deemed given when published on the Internet.
E-mail us today Comments to: contact
us Mitchell Enterprises
© 2001 Mitchell Enterprises All Rights Reserved. |
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